Legal Terms & POLICIES

Terms of Use • Privacy Policy • Cookies Policy for Projectmaterials.com and Blog.Projectmaterials.com

Terms of Use

Last updated: [15.03.2024]

APPLICABILITY

The Terms of Use, Privacy Policy, and Cookies Policy apply to every service offered by the website https://projectmaterials.com, including its existing subdomains (for example, https://blog.projectmaterials.com) and those that may be developed in the future. The same Entity, as detailed in this document, acts as the Data Controller for the domain projectmaterials.com and all its subdomains.

 

Background

Projectmaterials.com is a B2B platform that provides business facilitation services, as well as informative services (like in the knowledge base https://blog.projectmaterials.com) for Buyers and Sellers of materials (and services) for Projects operating in the oil & gas, construction, energy, renewable energies, industrial manufacturing industries.

Escrow payment is a financial transaction in which a Buyer funds a contract upfront by paying into a third-party account, in our case a Trustshare’s Escrow bank account, and instructs the release of the payment to the Seller as the contractual obligations of the Seller have been met in full (or disputes the delivery in case of some nonconformity with the delivery). Escrow payments establish a fair distribution of risks between Buyers and Sellers and facilitate trustless B2B transactions.

Neither Projectmaterials nor Trustshare have any role, nor any involvement, in the underlying contract between the Buyer and Seller for any given Transaction. We are simply offering a Service to hold the Buyer’s funds securely until particular payment conditions are met.

Entities operating the Service

This e-business platform is managed by Projectmaterials.com, the brand name of Envestis SA –  a private company registered in Lugano, Switzerland with the number CHE-339.253.743. Any underlying financial transaction is managed by Trustshare Limited exclusively. 

Trustshare Limited, the counterpart for any User located in the UK or outside the European Union, is a company registered in England and Wales (No. 12650826) at 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ. Trustshare Limited (Firm reference number 902866) is an agent of PayrNet Ltd which is an Electronic Money Institution authorized by the FCA under the Electronic Money Regulations 2011 (EMRs) with Firm Reference Number 900594.

Trustshare UAB, the counterpart for any User located in the European Union, is a Trustshare subsidiary registered in Lithuania (No. 305668309) at Zalgirio g. 90-100, Vilnius, Lithuania, LT-09303, and registered as an agent with the Central Bank of Lithuania with authorization code LB001994.

Projectmaterials does not receive any payment as a facilitator of the Escrow service, nor does it comingle own and User’s funds in any way.

Before using the Projectmaterials and Trustshare’s services, users shall review, understand and accept all of our terms, conditions, and policies, including any additional term, condition, and policy referenced by hyperlink or just mentioned on any page, unconditionally (hereinafter called “Terms of Use”, “Terms of Service” or just Terms)

By visiting and using our site and services you expressly agree to be bound to our Terms. It is the user’s responsibility to review our Terms carefully before accessing or using our services. By accessing or using any part of the site, you agree to understand and be bound to our Terms. If you do not agree to all the Terms set forth, then you should refrain from using any of our services.

Any new feature, or service, added to our platform will also be subject to our Terms. We reserve the right to update, change, or replace any part of our Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for possible changes. Your continued use of or access to the website following any change constitutes your acceptance of those changes. We may, but are not obliged to, send email communications to update Users about changes in Terms.

Trustshare

Countries Covered by Trustshare

Trustshare services are primarily available for transactions for Buyers and Sellers within the UK or the EEA, however, Trustshare may support transactions between other locations on a case-by-case basis with enhanced due diligence required in some instances.

Trustshare is able to provide coverage for Buyers and Sellers in the following locations: Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Cabo Verde, Cambodia, Cameroon, Canada, Caribbean Netherlands, Cayman Islands, Central African Rep, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Heard Island and McDonald Islands, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritania, Mayotte, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, North Mariana Islands, North Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, rgentina, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Vincent & Grenadines, Suriname, Svalbard and Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, the Democratic Republic, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Vietnam, Wallis & Futuna, Yemen, Zambia, and Zimbabwe.

Prohibited Countries

The following countries are prohibited and Trustshare will reject payments to and from these countries/regions: Afghanistan, Belarus, Crimea, Donetsk, Luhansk, Cuba, Iran, Islamic Republic of, Iraq, Libya, Myanmar, North Korea, Russian Federation, South Sudan, Sudan, Syria and Venezuela. The list of prohibited countries may be updated over time, according to changes in export control rules or international trade restrictions.

Insolvency-Proof Accounts (Escrow Funds)

Funds managed via the Trustshare’s infrastructure are held in insolvency-proof accounts to protect Buyers and Sellers in the event of Projectmaterials’ becoming insolvent.

Except for funds that Trustshare holds as Projectmaterials’s fees for services, all other funds are held on behalf of Sellers, therefore Projectmaterials has no access to these funds in an insolvency event.

Furthermore, as a licensed payment provider, all funds within the Trustshare infrastructure are safeguarded and segregated from Trustshare’s funds and thus secure from any insolvency event affecting Trustshare itself. The Trustshare’s infrastructure is designed to protect and safeguard customer funds for Buyers and Sellers.

Refer to this article for more information about this topic.

1 Eligibility

1.1 General Eligibility Criteria

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your dependents or employees to use this site, having sufficient power of attorneys to do so. The Projectmaterials Platform may only be used by professional (business/corporate) suppliers and (prospective) buyers of materials for projects (collectively “Users” and individually a “User”). Non-professional use for private purposes (i.e., private Consumers in the sense of applicable law) will not be admitted to the use of the Projectmaterials Platform.

Upon registration, Projectmaterials may, but shall not be obliged to, subject the User to the following verifications and checks which may be carried out via external service providers:

  • verification of tax numbers and addresses;
  • credit checks

Trustshare Ltd. is in charge of any other verification that is required by the applicable laws to receive and dispose of payments, including:

  • Company in-depth verifications
  • KYC/KYB (“Know your customer”/”Know your business”)
  • AML checks (anti-money laundering)
  • Blacklist checks with a view to requirements under applicable trade legislation regarding economic sanctions and export control regulations
  • any other check that is deemed necessary to provide payment services 

‍Trustshare defines the criteria of the verifications and checks according to the regulatory requirements it is subject to, and may modify their quantity and quality from time to time.

In any case, Users cannot use our Services for any illegal or unauthorized purpose nor can, while using the Service, violate any applicable Law (including, but not limited to, money laundering, bribery and corruption, US/EU Export control regulations, and copyright laws). 

User Accounts that have not been logged into for a period of time may incur a maintenance fee per month, at the discretion of Projectmaterials.com, until either the account is closed or reactivated, for storage, bandwidth, support, and management costs of providing hosting of the User’s profile, portfolio storage, listing in directories, promotion of your profile on the Website and elsewhere, file storage, message transmission, general administrative matters and message, and other storage costs.

We reserve the right to close an inactive account and permanently delete all content in case the monthly data storage fees are unpaid. We reserve the right to close an account with nil or negative funds.

We reserve the right to refuse service to anyone, for any reason, at any time.

1.1 Acting as Buyer and Seller

Users interested in using Projectmaterials to buy and sell shall register two separate accounts, one as a Buyer and one as a Seller, and comply with the Terms that apply to each party. 

2 Provision of the Escrow Service

2.1 Seller

These terms cover the use of our service and shall be read carefully before accepting them. By accepting these Terms, you are agreeing to be bound by and to comply with them when processing a contract on Projectmaterials as a Seller.

If you are a Seller but also use the Service in a capacity as a Buyer, then these Terms only apply to the specific Transactions where You are defined as a Seller.

If a payment is received by an Escrow account for the Seller and the Seller decides to not accept our Terms, we will return funds to the Buyer without incurring any liability towards the Seller.

These Terms are binding for the Seller but do not restrict our, or Trustshare’s, right to at all times refuse, cancel, or restrict the Seller’s use of our Services. 

As a Seller, you have the following obligations when using our Service:

  • You will use the Service in good faith and in compliance with these Terms and any other agreement you have entered into with us:
  • You will provide us with all information and assistance we require to provide the Service (failure to do so may result in our inability to provide the Service)
  • You will notify us, in advance, of any changes to your contact details, ownership, address or nature of business.
  • Any submission you make on the Service or Platform must be accurate and complete.
  • Your use of the Service and all Transactions must be compliant with Applicable Law and not connected in any way with any illegal, fraudulent, or other prohibited activity.
  • You are responsible for the accuracy, content, and legality of all goods and services you offer on the Platform, and you agree to comply with the prohibited industries policy. You must ensure that all goods and services you offer are fit for purpose, match your descriptions, and comply with Applicable Law (including by way of example the Sale of Goods Act 1979 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
  • You agree and acknowledge that it is your responsibility to deliver products and to satisfy your obligations to Buyers and that we have no liability in this respect. If you are required by law to replace a damaged or faulty item for a Buyer, you must do so.
  • If a Buyer is entitled to cancel a purchase, you must allow him to do so. When this is the case or a Buyer is otherwise entitled to a refund, you must notify us of this and we will process the Refund, You hereby authorize us to do this.
  • You are responsible for all taxes (including penalties, fines, charges, or late payment interest) related to your sales on the Platform. To the extent possible under law, you must pay us on demand all costs incurred by us, including tax, penalties, and interest, levied by any competent tax authority due to your failure to provide a valid VAT registration number and/or your failure to pay any such taxes, penalties or interest.
  • You are obliged to adhere to the contract concluded with the Buyer directly. For each Transaction, you must also agree on the Transaction Amount with your Buyer.
  • If your Buyers successfully charge back a transaction, we reserve the right to bill you any costs associated with this transaction, including but not limited to the size of the entire transaction and any chargeback or reversal fees that we are subject to.
  • You must keep your email security and any passwords secure. We accept no liability in the event of a breach

Further, you agree that you will not:

  • Use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platform or any operating system;
  • Infringe our intellectual property rights or those of any third party about your use of the Service or Platform;
  • Use the Service or Platform in a way that could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users;
  • Collect or harvest any information or data from the Service or Platform or our systems or attempt to decipher any transmissions to or from the servers running the Service or Platform;
  • Encourage, assist, or authorize any other person to copy, modify, reverse engineer, decompile, or disassemble, or otherwise tamper with, the Service or Platform, whether in whole or in part, or create any derivative works from the Service or Platform.

Nothing in these Terms shall be construed as limiting Sellers’ liability for fraud, death or personal injury caused by their negligence, or for any other liability which by law cannot be excluded or limited.

In particular, Sellers shall be liable:

  • For their own or third-party fraud.
  • For the consequences of any mistake they make when entering any payment details, reference numbers or account details or when instructing us to process any Transaction.
  • As otherwise expressly provided in these Terms

Sellers hereby indemnify us against all costs, claims, charges, damages, and losses (including in respect of third-party claims) arising from or in connection with:

  • A breach of these Terms.
  • Their failure (or the failure of their Personnel or representatives) to comply with Applicable Law
  • Any dealing between them and another party on the Platform
  • Representations they have made on the Platform, or concerning goods or services sold on the Platform, in breach of these Terms
  • Any fee, fine, penalty, sanction, or charge levied by a Regulatory Authority against us or for which we are liable due to their action or inaction in connection with these Terms.

Both Buyer and Seller must comply with their obligations to us. If a Buyer or seller does not comply with its obligations, we do not accept any liability for damage.

2.1.1 Contract

Sellers initiate Escrow contracts on Projectmaterials by filling out the Escrow contract form made available on our Platform (“Start new Escrow Contract”).

The contract shall outline all terms agreed upon between the Buyer and the Seller (such as the scope of supply, total price, delivery terms, payment terms, and schedule, applicable terms of sale & purchase, other mutual obligations, etc.). Seller can edit the contract until the Buyer has paid into the Escrow bank account, to reflect any possible changes of terms intervened between the parties until they reach a mutually satisfactory agreement. After a Buyer has paid into Escrow the full contract amount, the contract is deemed as frozen and any term stated in the contract is binding for both parties.

The terms stated in the latest version of the contract (i.e. the terms that appear on the contract form before the receipt of the payment from the Buyer) are key in the case of disputes, as they will be used by the Arbitrator to resolve potential conflicts.  Therefore, Seller shall submit to Buyers clear, precise, and exhaustive contracts on our Platform to prevent “grey areas” that may lead to uncertainties in case of disputes.

2.1.2 Seller’s Payment Request

A Seller that has delivered the contract, according to the terms stated therein, can request the payment on Projectmaterials (i.e. request the release of funds from the Escrow bank account to their bank account via the function “Request Payment” or alike).

The Seller shall make sure that the payment request is legitimate, i.e. that the request happens only when, and if, all terms of the contract have been duly fulfilled.

Upon receipt of a payment request, Projectmaterials will notify the Buyer who shall, in turn, and within 15 days of such notice, either:

  • release of the payment to the Seller (i.e. accept the delivery), or
  • dispute of the delivery

In case the Buyer releases the payment, funds are promptly transferred from the Escrow bank account to the Seller’s bank account and the contract is deemed as closed/finalized. In case the Buyer disputes the delivery, the dispute resolution process is initiated and carried on according to the terms stated in the contract and our Terms.

Should a Buyer fail to react to a payment request within 15 days, funds in Escrow are transferred from the Escrow bank account to the Seller’s account automatically – to prevent stuck transactions on our Platform. 

We may delay the settlement of payments to Sellers (in total or partly) or otherwise retain any amounts due in any of the following circumstances:

  • We have reasons to suspect that the relevant Payment, Refund, or Withdrawal is fraudulent or involves other criminal activity;
  • We reasonably suspect that a particular Payment is not in the ordinary course of the relevant Seller’s business
  • the Seller has not yet supplied the goods or services in respect of which the Payment has been carried out and the equivalent of an Insolvency Event occurs in relation to the Seller (or we reasonably believe that this is likely to occur); or
  • We have not been able to complete sufficient Due Diligence Checks on the relevant Sellers and as a result, have not been able to carry out an appropriate risk assessment

We shall be entitled to exercise our rights until we are satisfied that the circumstances referred to no longer apply. No interest shall accrue in respect of any payout that is so withheld.

We, or Trustshare, may deny the release of the funds to Seller if we deem the transaction to be suspicious or funds are required otherwise to be held for any regulatory reason.

We can deduct from our payouts any past or current unpaid charges.

Should the Seller request the payout in a different currency than the contract currency, a currency conversion is required by Trustshare. In this case, the payout amount is converted at the mid-market rate at the time the payment is executed, and a flat exchange fee of 2% if deducted from the payment.

For any payments that are subject to a reversal such as a Chargeback, the Seller will be liable and will reimburse Projectmaterials to the full cost of the Chargeback amount including fees even if the Seller does provide the goods or services or a Payout has been processed. We bear no risk of reversal, the Seller owns full liability.

2.1.3 Seller’s KYC

Trustshare is required, as a regulated business, to perform Users’ due diligence checks in order to identify their counterparts and make their decision about whether to do business with them or not. User shall provide any information required and complete any activity for additional checks that include but are not limited to additional checks on transactions and additional checks on your Buyers at any time. If you do not comply, Trustshare reserves the right to hold funds that they deem as suspicious as is their regulatory obligation.

More specifically, Trustshare will conduct an online Seller verification (KYC/KYB and AML checks) before releasing any payment. Seller verification before the receipt of payments is mandatory and cannot by avoided. It is in the interest of any Seller to finalize the Trustshare verification right at the commencement of any contract, to prevent possible payment delays after delivery. Projectmaterials prompts unverified Sellers with open contracts to complete the Trustshare’s checks with a banner on the top of their dashboards.

To receive payments Seller shall also accept the Trustshare’s User terms as presented during the KYC/KYB verification.

2.1.4 Seller’s Responsibilities

Sellers shall always act in good faith on Projectmaterials and deliver goods/services in strict accordance with the terms stated on the contracts accepted on our Platform. We may introduce a Seller rating system to make sure under-performing Sellers are identified and flagged to other Users of our Platform. A Seller that generates an above-average number of disputes may be blacklisted from Projectmaterials.

2.2 Buyer

These terms cover your use of our service and you should read them carefully before accepting them. By accepting these Terms, you are agreeing to be bound by and to comply with them when processing a contract on Projectmaterials.

If you are a Buyer but also use the Service in a capacity as a Seller in another Transaction, then these Terms only apply to the specific Transactions where You are defined as a Buyer.

These Terms are binding for the Buyer on Acceptance but does not restrict Trustshare’s right to at all times refuse, cancel or restrict the Buyer’s use of our Services. 

By using the service, you represent and warrant that you will not:

  • Use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platform or any operating system;
  • Infringe our intellectual property rights or those of any third party concerning your use of the Service or Platform;
  • Use the Service or Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
  • Collect or harvest any information or data from the Service or Platform or our systems or attempt to decipher any transmissions to or from the servers running the Service or Platform;
  • Encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Service or Platform, whether in whole or in part, or create any derivative works from the Service or Platform.

Nothing in these Terms shall be construed as limiting a Buyer’s liability for fraud, death or personal injury caused by its negligence, or for any other liability which by law cannot be excluded or limited.

Buyer shall be liable:

  • For your own or third party fraud.
  • For the consequences of any mistake you make when entering any payee details, reference numbers or account details or when instructing us to process any Transaction.
  • As otherwise expressly provided in these Terms.

Provided you are not a Consumer, you hereby indemnify us against all costs, claims, charges, damages and losses (including in respect of third-party claims) arising from or in connection with:

  • A breach by you of these Terms.
  • Your failure (or the failure of your Personnel or representatives) to comply with Applicable Law
  • Any dealing between you and another party on the Platform.
  • Representations you have made on the Platform, or in relation to goods or services sold on the Platform, in breach of these Terms
  • Any fee, fine, penalty, sanction or charge levied by a Regulatory Authority against us or for which we are liable due to your action or inaction in connection with these Terms.
2.2.1 Contract and Payment into Escrow

Buyer shall review the Escrow contract submitted by the Seller carefully, to make sure all terms are properly reflected and accounted for, before making any payment into the Trustshare Escrow account. Upon receipt of the payment in Escrow, the contract is deemed as “frozen” between the parties. Disputes may be submitted only in case of substantial breeches of the terms as stated in the latest version of the contract prior the payment.

We are not responsible for losses related to payments executed to different bank accounts than those indicated by us.

2.2.2 Seller’s Payment Request/Buyer’s Payment Release

Buyer shall decide about the release of the payment from Escrow to the Seller, or dispute the delivery, within 15 days from the receipt of our payment request notification (which we send Buyers by email). Should a Buyer fail to take either decision within such timeframe, funds will be automatically released to the Seller. We will not accept any dispute, or refund request, received from a Buyer after such a deadline to prevent stuck transactions. 

To release a payment, Buyer shall click on the “Release payment” button on the contract page. As this is done, we will instruct Trustshare to release the funds held in Escrow to the Seller. The decision to release payments cannot be reverted by the Buyer: once the Buyer has released funds to the Seller, they do so on the basis that the goods have been received and services have been provided to their satisfaction and hence lose all claim to retrieving the funds through Projectmaterials and / or Trustshare including when raising a bank indemnity claim, a chargeback or by making a court claim for money. Buyers are free to directly attempt to claim funds back from the Seller through the courts or other legal means. If such a claim is made, Projectmaterials and Trustshare will remain impartial if the courts were to contact us for any additional evidence in relation to the claim.

You understand that once you confirm that you wish to release funds to the Seller, you have confirmed that you are happy with the good or service provided by the Seller and, therefore with the exception of third-party fraud, are not eligible to a refund, reversal or chargeback of this transaction. We reserve the right to bill you any costs associated with this transaction, including but not limited to the size of the entire transaction and any chargeback, refund or reversal fees that we are subject to.

You use our Payment Release function at your own risk. If you pay to a Seller that you do not owe payment, we take no responsibility or liability – as payments cannot be reverted as executed.

Trustshare may deny the release of the funds if they deem the transaction to be suspicious or funds are required otherwise to be held for any regulatory reason.

2.2.3 Valid Reasons for Disputes

Upon receipt of a payment request, Buyer is entitled to raising a dispute if a substantial, material, and clear breech of the terms, as stated in the latest version of the contract before the payment into Escrow, has occurred. Buyer can raise disputes under the following circumstances:

  • Seller has delivered products/services of lower quality than stated in the contract
  • Seller has delivered products/services in smaller quantity than stated in the contract
  • Seller has substantially missed the latest delivery date stated in the contract (exceeding 10% of the total contract total-trough-put-time, example: total delivery time is 90 days, Seller delivers after the 99th day)
  • Seller has not respected the Incoterms stated in the contract (delivered in a different location, generated undue collection costs, etc.)
  • Seller has failed to provide all the documents foreseen by the contract (example: missing inspection certificates, EUR1 certificates, etc)
  • Seller has failed to comply with special agreements stated in the contract

To raise a dispute, Buyer shall provide clear evidence that Seller defaulted the delivery in one or multiple aspects. The type of evidences to submit to substantiate a dispute properly depends on the reason of the dispute (like pictures or videos, emails, files, etc).

All evidences will be analyzed by the Arbitrator chosen by the parties in the contract to come to an independent, fair, and quick resolution of the dispute.

2.1.4 Buyer’s KYC

In case a Buyer is entitled to a refund from Escrow, the Buyer shall undergo the Trustshare KYC/KYB and AML verification before receiving the payment. The verification is mandatory, and cannot be avoided or circumvented in any way.

To receive payments Buyer shall also accept the Trustshare’s User terms as presented during the KYC/KYB verification in case of refunds for won disputes.

2.2.5 Buyer’s Responsibilities

Buyers shall always act in good faith on Projectmaterials and accept/dispute deliveries in strict accordance with the terms stated on the contracts executed on our Platform. We have introduced a Buyer’s rating system to make sure under-performing Buyers are identified and flagged to other Users of our Platform. In particular, Buyers shall not raise disputes for immaterial, minor, irrelevant, and non substantial reasons. We reserve the right to blacklist Buyers that raise an above-average number of disputes or that reject deliveries for undue reasons.

2.3 Contracts

2.3.1 Content of Contract

The online contract is the basis for any transaction on Projectmaterials. The contract is drafted and posted by the Seller, and reviewed and accepted by the Buyer. The parties can agree on the contract’s terms offline and crystallize their agreements on the Projectmaterials’s contract.

The contract defines:

  • The scope of supply
  • The total price (which shall include VAT in case Buyer and Seller are located in the same country, or if local laws and regulations require the application of VAT)
  • The Buyer/Seller
  • The currency and amount (EUR, USD, GBP are supported)
  • The latest delivery date (which represent the latest date for completion of the delivery by the Seller, even if intermediate deliveries or milestones may be agreed)
  • Incoterm 2020 and delivery location
  • Penalties and % of liquidated damages for delivery delays
  • Special agreements between Buyer and Seller
  • Documents that the Seller has to deliver along with the goods and/or the services
  • Files and documents that complement the contract (example technical specifications, proforma invoice, minutes of meeting, copy of emails exchange during the negotiation, Buyer’s RFQs, Seller’s proposals, special terms and conditions of sale and purchase, etc)
  • The Arbitrator that parties agree to nominate to solve any potential dispute
  • Acceptance of our standard terms of purchase & sale (International Chamber of Commerce, latest edition)

The contract can be modified by the parties until the Buyer pays the contract amount in full into Escrow; at that point the contract is deemed as frozen and any possible dispute is solved according to the terms stated in the latest version of the contract before the payment.

It is critical that both Buyer and Seller share the same understanding of the contract and its terms before proceeding with an Escrow transaction on Projectmaterials. The contract shall:

  • be clearly written
  • be complete with all terms
  • be precise
  • encompass any previous negotiation between the parties

In case of disputes, the Arbitrator will consider the terms stated in the latest version of the contract only. Any other term or agreement not reflected in the contract will not be taken into consideration, unless mentioned in the contract.

By using the Projectmaterials Escrow service, each Party to the contract represents, warrants and undertakes to the other Party (and to Projectmaterials) that throughout the term of the contract:

  • It validly exists, has the capacity and authorisation to enter into and perform the contract and entering into the contract will not cause it to breach Applicable Law or any provision of its constitutional documents or any agreement, licence or other instrument, order, judgment or decree of any court or governmental agency by which it is bound;
  • It is not infringing the rights of any third party by entering into and performing the contract; and
  • Any information provided by it (or anyone acting on its behalf) to the other Party (and Projectmaterials) prior to the commencement date of the contract is accurate, complete and up to date and any information it (or anyone acting on its behalf) provides during the term of the contract will be accurate, complete and up to date.

Further, Parties entering into a contract on our Platform hereby indemnify us against all costs, claims, charges, damages and losses (including in respect of third-party claims) arising from or in connection with:

  • A breach of the contract;
  • their failure (or the failure of their Personnel or representatives) to comply with Applicable Laws;
  • Any dealing between you and another party, whether relating to the Service or otherwise;
  • Representations they have made about us or the Service in breach or beyond the scope of the contract;
  • Any fee, fine, penalty, sanction or charge levied by a Regulatory Authority against us or for which we are liable due to their actions or inactions in connection with the contract;
  • Any material provided to us that infringes the Intellectual Property Rights of a third party.
2.3.2 Minimum Contract Value

The minimum contract amount is set at 1.000 $ (or 1.000 EUR or 1.000 GBP). We cannot process contracts of lower amounts for efficiency reasons.

2.3.3 Non Involvement

Projectmaterials and Trustshare do not have any role nor any direct/indirect involvement in any contract between the Buyer and Seller. We simply offer a payment Service to hold Buyer’s funds securely until particular conditions to release them to the Seller are met.

2.4 Terms of Sale and Purchase

As a general rule, all contracts on Projectmaterials are subject to the International Sale Contract Model issued by the International Chamber of Commerce.

The model can be purchased on the official ICC’s sales channels. We have chosen this option, as the ICC Model defines a fair distribution of risks and responsibilities between Buyers and Sellers in international trade.

Parties may agree to use different terms (the Seller’s or the Buyer’s own General Terms of Sale & Purchase): in this case, the contract shall include a copy of the specific Terms they parties have elected to use.

If case parties do not mention any such special Term, the ICC Model applies to the contract by default and will be used in case of disputes.

2.5 Disputes

Parties agree on the Arbitrator of disputes on the contract. Arbitrator can be any of the following entities, as indicated by the parties on the contract:

  • Projectmaterials: in this case, we will analyze any dispute and solve it with a binding decision. This is the default Arbitrator for any contract, and the option that guarantees the fastest resolution of potential conflicts (between 5 and 7 working days)
  • Third Party Inspection Agency (example SGS, Lloyd’s, Cotecna, etc., generally referred to as “TPI”): in this case Projectmaterials will nominate a TPI in case a dispute is raised by the Buyer. We will choose the earliest available agency and task them with the resolution of the dispute. The cost of the the TPI will be charged to the losing party (deducted from the Seller payout if the Seller looses the dispute, invoiced to the Buyer if the Buyer looses the dispute)
  • International Chamber of Commerce / Dispute Resolution Service: parties may decide that the Dispute Resolution Center of the International Chamber of Commerce will solve possible disputes with a binding decision. In this case, Projectmaterials.com will engage the International Chamber of Commerce (ICC) to decide about the dispute. The costs of the ICC will be paid by the party that looses the dispute (Buyer or Seller). If the ICC is the chosen Arbitrator, disputes may take longer times to be solved.
  • A mutually trusted entity named by the parties: parties may nominate a specific Entity (example a commonly known person or company) to solve possible disputes with a binding decision. The responsible Entity shall be mentioned in the contract (otherwise Projectmaterials.com is the Arbitrator by default). In this case, Projectmaterials.com will promptly get in touch with the nominated Entity and solicit a dispute resolution. The costs of the nominated Entity, if any, will be borne by the loosing party.

The possible outcomes of a dispute resolution by the named Arbitrator can be:

  1. Seller wins the dispute: in this case funds in Escrow are transferred to the Seller’s bank account in full, deducted the Projectmaterials’s fees. Buyer has no appeal on Projectmaterials but can choose to opt for legal ways for their claims towards the Seller. Expenses for TPI, ICC, or third parties that intervened to solve the dispute are charged to the Buyer.
  2. Buyer wins the dispute: in this case funds in Escrow are refunded to the Buyer in full, dedcuted the Projectmaterials’s fees. Seller has no appeal on Projectmaterials but can choose to opt for legal ways for their claims towards the Buyer. Expenses for TPI, ICC, or third parties that intervened to solve the dispute are charged to the Seller
  3. Seller and Buyer win the dispute partly: in this case, the Arbitrator decides the % of the contract amount that is refunded to Buyer and the % of the contract amount that is transferred from Escrow to the Seller, deducted the Projectmaterials’s fees. Seller and Buyer have no appeal on Projectmaterials but can choose to opt for legal ways for their claims towards the counterpart. Expenses for TPI, ICC, or third parties that intervened to solve the dispute are charged equally to the Buyer and the Seller (50%/50%).

If the Buyer tries to retrieve their funds before or after a dispute is concluded and raises a chargeback, indemnity or legal claim, then the chargeback or indemnity or legal claim will be rejected on the basis of terms the Buyer agreed to when entrusting an Arbitrator on the contract and the evidence provided by the Seller will be shared to further evidence this arbitration decision.

Parties agree to cooperate with this process, sending us, or to any involved Third Party, such information and documents as required and accept any decision made as final (evidences).

All communications between you and us in relation to Disputes will be through a genuine “projectmaterials.com” domain email alias, unless we notify you otherwise.

Refer to this article for more information.

2.6 Confidentiality

Each Party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, Buyers, clients or suppliers of the other Party or of any member of the Group to which the other party belongs, except as permitted by the other Party in written form:

  • Each Party may disclose the other Party’s confidential information: to its employees, officers, representatives or advisers who need to know such information for the purposes of carrying out the Party’s obligations or exercising its rights under the contract; and
  • As may be required by law, a court of competent jurisdiction or any Regulatory Authority
  • Each Party shall procure that its employees, officers, representatives or advisers to whom it discloses the other Party’s confidential information comply with this clause
  • No Party shall use the other Party’s confidential information for any purpose other than to perform its obligations or exercise its rights under the contract;
  • Notwithstanding the foregoing, each agree that we may disclose our relationship with them for marketing purposes

2.7 Limitation of Liability

While using the Projectmaterials’s Escrow service, each Party wholly excludes its liability to the other Party in respect of the following categories of loss:

  • Loss of profit;
  • Loss of or damage to reputation;
  • Loss of goodwill;
  • Loss of contracts;
  • Loss of use of money;
  • Loss of sales or business;
  • Loss of or damage or corruption of data or information;
  • Loss of or damage or corruption of IT systems and software;
  • Loss of revenue; and
  • Loss of opportunity

In each case even if such loss was reasonably foreseeable or the first Party had been advised of the possibility of the other Party incurring the same.

3 Fees and Changes to Service

We charge Sellers a fee for providing the Escrow service (currently 1%, calculated on the total Escrow contract value – example Escrow contract value = 10.000 $, Projectmaterials total fee = 10.000 $ * 1 % = 100 $). Fees are deducted at Seller payout, i.e. at the point of release of funds from the Escrow bank account to the Seller bank account (example Escrow contract value = 10.000 $ – Projectmaterials fees 1% 100$ = 9.900 $ net payout to Seller). We send an invoice to the Seller for our fees, VAT will be applied to Swiss Sellers only (Sellers located in other jurisdictions will have to comply to local VAT rules and regulations independently and notify us promptly in case of missing information on our invoices). Our fee is charged in the same currency of the underlying contract. We do not charge any fee to the Buyer.

Our Escrow fees are subject to change without notice. Further, we reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, fees changes, suspension or discontinuance of the Service.

4 Data Transmission

You understand that your content and bank details may be transferred over the internet, or by email, and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. Communication with other users on Projectmaterials must be conducted through the text, audio and or video chat functionality, along with message boards, public clarification boards, workspace, direct message sending, and other communication channels provided on the Platform, if any.
Projectmaterials may use information such as your name, location, IP, country of operation, display or username, and or your image, in relation to the provision of messaging services on the Website or in the mobile apps.
We may read all correspondence posted to the Website and download or access, and test (if necessary), all uploaded files, programs and websites related to your use of the Website for the purpose of investigating fraud, regulatory compliance, risk management, and other related purposes. We reserve the right to suspend or ban users that violate our communication policies.

5 Information Accuracy

5.1 Information published on Projectmaterials

We are not responsible if information made available or published on this site is not accurate, complete or up to date. The information on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5.2 Account Information

You agree to provide current, complete and accurate account/business information. You agree to promptly update your account and other information upon any change to make sure any of your actual or potential counterparts can rely upon truthful and updated information about your business when dealing with you and/or your organization.

6 Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input, like for instance the Trustshare API service. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools and services. Any use by you of the tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s), such as Trustshare. We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to our Terms.

7 Third-Party Links

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third-party and not to us.

8 Users’ Feedback

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any input. You are solely responsible for any input you make or information you provide and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

9 Personal Information

Your submission of personal information through the store is governed by our Privacy Policy set forth.

10 Errors and Omissions

By using our Service, you acknowledge that there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in the Service or on any related website is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
With reference to the content published on our website, you agree that:
• Projectmaterials does not review any users’ published content, including but not limited to, products and their features, requests for quote (RFQs), products reviews, contracts, user’s feedbacks, Company and user’s profiles. The User, and not Projectmaterials, is responsible to double check any content shown on the Site
• Under no circumstances and case shall Projectmaterials be liable, for any direct and/or indirect damages, claims, costs, of any nature, borne by any User which has trusted the content, the data, the information and/or the proposals received on the Site from other Users
• User acknowledges and agrees that in no event and in no case, shall Projectmaterials be liable for any temporary or permanent inability to use the Site and its content, whether due to disruption of the Service, limited access to the Service, breakdown, failures and bugs, or due to changes to or termination of any features of the Site or otherwise
• When You provide content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right to use store, reproduce, adapt, modify, translate and display the content (including without limitation, creating and using derivative works) on Projectmaterials and to exercise all intellectual property rights associated with, or contained in, your content
• User hereby represents, warrants and agrees that it has obtained any necessary copyright or trademark, licenses and permission to publish content on the Site and that such content does not violate the copyright, the trademark, the trade secret or any other personal or proprietary rights of any Third Party
• We will not be responsible, or liable to any third party, for the accuracy of any User’s created content
• User acknowledges and agrees that Projectmaterials shall have the right, discretionally, to refuse to publish (and the right to remove) any content at any time, for any reason or for no reason at all, with or without notice, created and/or uploaded by any User on the Site
• The views expressed by users on our site or in your messaging communication do not represent our views or values and we may not monitor content
• User acknowledges and agrees that in no event and in no case, shall Projectmaterials be responsible and liable for any offensive, indecent, immoral or objectionable content published on the Site by any User, or published on the hyperlinked websites, as Projectmaterials may not exercise any control or monitoring on the content published and/or exchanged among Users or published by linked websites

Unless expressly permitted by Projectmaterials, it is strictly prohibited to download, copy, mirror, archive, intercept, reverse-engineer or redirect content from any page or database of this Site. Even if permitted by Projectmaterials, the information downloaded from the Site does not give any title or any other rights thereto (example contract templates, product brichures, terms and conditions of sale and purchase, and any other business related information that parties may exchange while executing an Escrow transaction, of whatever nature and type). Redistribution, making a derivative work from and any other commercial exploitation of any content on the Site or of any software downloaded from the Site is expressly prohibited.

Using boots, spiders, scrapers, other indexing means or any other device to copy any part of the Site or use of any technology or other means to hide User identity when accessing the Site are also strictly prohibited (VPNs, Tor browser, etc).
Users also agree to generate on the Site an acceptable band load. Any violation may determine the termination of the account. We monitor attacks and hacking attempts, which represent criminal acts that will be persecuted.

11 Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site, its services, or its content:

(a) for any unlawful purpose or in violation of any existing law and regulation (especially export control, money laundering, and other illicit financial transactions);

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

The goods and services that cannot be transacted via Projectmaterials are listed below:
1. Crypto currency trading or other cryptocurrency business
2. Anonymous or numbered accounts, shell banking financial services
3. Cash and cheque handling: cheque cashing, deposit taking, cash transfer financial services
4. Credit repair, debt restructuring
5. Debt recovery, debt settlement, debt collections
6. Financial pyramid, Multi-level marketing or Ponzi schemes
7. Speculative trading
8. Lottery, gambling and gaming including payouts
9. Financial institutions – Money Service Businesses, Payment Service Providers and eMoney institutions.
10. Any industry known to be an illegal industry in its local jurisdiction
11. Illegal drugs and narcotics
12. The sale or distribution of stolen goods (including digital and virtual goods), counterfeit goods and violation of intellectual property, or items that violates individual privacy (revenge porn)
13. Any products harmful to human health – tobacco, e-cigarettes, CBD and e-liquid.
14. Operating a business that requires a license or special permit without obtaining such license
15. Production of adult or violent content
16. Production or distribution of offensive weapons: ammunition, firearms, explosives, complex weapons (i.e. guided missiles), poisons
17. Psychic services
18. Selling, hosting, distributing, producing or promoting offensive materials, including materials that incites or promotes racial hatred or discrimination based on gender, race, religion, national origin, physical ability, sexual orientation, or age
19. Transactions involving human organs
20. Sanctioned individuals and entities
21. Dealers in precious metals and stones
22. Political organizations
23. Carbon credits
24. Mining and extraction
25. Pawnbrokers
26. Wine investments and whiskey investments
This is not an exhaustive list and we reserve the right to extend this list without delay or notice.

12 Limitation of Responsibility

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Projectmaterials.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. 

Additionally, b using our Platform, you wholly exclude our responsibility in respect of the following damages: 

  • Loss of profit;
  • Loss of or damage to reputation;
  • Loss of goodwill;
  • Loss of contracts;
  • Loss of use of money;
  • Loss of sales or business;
  • Loss of or damage or corruption of data or information;
  • Loss of or damage or corruption of IT systems and software;
  • Loss of revenue; and
  • Loss of opportunity

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Nothing in this Terms shall be construed as limiting a Party’s liability for its fraud, death or personal injury caused by negligence, or for any other liability which cannot be excluded or limited under Applicable Law.

Each Party’s maximum aggregate liability for any Losses arising under or in connection with these Terms (howsoever arising, whether in contract, tort (including in negligence) breach of statutory duty or otherwise) shall not in each Contract Year exceed the amount of Commission (excluding VAT) paid by you to us in the previous Contract Year or, in the case of the Losses arising in the first Contract Year, the amount of Commission (excluding VAT) payable by you to us since the Commencement Date.

Neither Party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure results or arises from a Force Majeure Event.

13 Indemnification

You agree to indemnify, defend and hold harmless Projectmaterials.com and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14 Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

15 Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

Either Party may terminate these Terms immediately without notice if the other Party:

  • Breaches these Terms and does not fix this breach within a reasonable time after been given notice of this breach.
  • Has declared bankrupt or is no longer able to perform obligations under these Terms.
  • Trustshare may also terminate these Term immediately without notice or incurring any liability towards the Seller for any of the following additional reasons:
    • Trustshare is asked, suspected to be asked or demanded to do so by a Payment Method Operator, supervising authority or regulatory body.
    • Trustshare suspects that transactions are prohibited under these Terms or are no longer an acceptable risk to Trustshare whether related to money laundering, terrorism financing or crime.
    • Trustshare suspects Customer Due Diligence information is incorrect, fabricated or unilaterally decides to no longer Accept the Seller.

Termination of our Service means that we will no longer allow the User to make or receive Transactions and Trustshare will withhold Payouts without incurring any liability.

After Termination, the User will continue to remain liable for any fees due or any other charges or liabilities owed to Trustshare within these Terms.

16 Entire Agreement 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

17 Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland, court of Lugano, only.

18 Non-circumvention and non-solicitation

You undertake not to, without our prior written consent, secure or attempt to secure a direct relationship with any of our Suppliers or affiliates for the purposes of you receiving directly from them any services which are a replacement for, or could reasonably be considered to compete with, the Service or our arrangement under this Agreement.

In order to protect the legitimate business interests of the Parties, each Party (the Covenanting Party) covenants with the other Party that it shall not and that it shall procure that no member of the Covenanting Party’s Group shall, except with the prior written consent of the other Party, solicit or entice away, or attempt to solicit or entice away from the employment or service of the other Party or any member of the other Party’s Group, the services of any Restricted Person other than by means of a national advertising campaign open to all-comers and not specifically targeted at such Restricted Persons.

The provisions of this clause shall apply during the term of this Agreement, and for a period of 12 months after termination of this Agreement.

19 Changes

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


 

Privacy Policy

Last updated: [15.03.2024]

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Projectmaterials.com site and any other connected subdomain (collectively called, the “Site”).

Collected Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies: – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet Service provider, referring/exit pages, and date/time stamps. – “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. – Google Analytics, Hubspot, and Zendesk.
Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, bank accounts, etc.), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Use of Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to – Communicate with you; – Screen our orders for potential risk or fraud; and – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or Services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing of Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these Services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Do not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Cookies Policy

Last updated: [15.03.2024]

At Projectmaterials, accessible from https://projectmaterials.com and all its subdomains (such as https://blog.projectmaterials.com), one of our main priorities is the privacy of our visitors. This Cookies Policy document contains types of information that are collected and recorded by Projectmaterials and how we use it.

Consent

By using our website, you hereby consent to our Cookies Policy and agree to its terms.

What Are Cookies?

Cookies are small text files used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, understand how the website performs, and to analyze what works and where it needs improvement.

How Do We Use Cookies?

As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What Types of Cookies Do We Use?

  • Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
  • Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps us understand and analyze how well the website performs and where it needs improvement.
  • Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
  • Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content on the website on social media platforms.
  • Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and more efficient experience on future visits to the website.

For more information on the logic and methods of processing third-party cookies, users can read the privacy policies provided by the service providers in question:

Use of Google AdSense and Google Analytics

Our website, including its subdomains (such as https://blog.projectmaterials.com), uses Google AdSense, a service for including advertisements from Google Inc. (“Google”), and Google Analytics, a web analysis service provided by Google. Both services use cookies, which are text files placed on your computer, to help the website analyze how users interact with the site.

Google AdSense

Google AdSense uses cookies and web beacons (invisible graphics) to analyze the use of our website. The information generated by these cookies and web beacons about your use of our website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Google Analytics

Google Analytics cookies help us understand how visitors engage with our website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of our website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

User Consent

By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website.

For more information on how Google uses data when you use our site and how you can opt-out, please visit Google’s Privacy & Terms site.

How Can You Control Cookies?

You can manage your cookies preferences by adjusting your browser settings. Most web browsers provide options to reject cookies, accept cookies, delete cookies, and more. Please refer to your browser’s help documentation for more information on controlling cookies. However, please note that disabling cookies may affect the functionality of this and many other websites that you visit.

The cookies used by this site can be disabled by clicking on the blue icon at the bottom left of the screen.

 In addition, you can disable cookies dal our site using the settings of your browser. As an example, in Firefox, through the Tools->Options ->Privacy menu, you can access a control panel where you can define whether to accept the different types of cookies and proceed with their removal. For some of the most commonly used browsers, you can manage your preferences on the use of cookies at the following addresses:

Privacy Policy

For more information about how we handle data, including the use of cookies, please visit our Privacy Policy outlined on this webpage (scroll above).

Changes to This Cookies Policy

We may update our Cookies Policy from time to time. We will notify you of any changes by posting the new Cookies Policy on this page. We will let you know via email and/or a prominent notice on our website before the change becomes effective.

Contact Us

If you have any questions about this Cookies Policy, please contact us via email at info@projectmaterials.com


Data Controller

Projectmaterials.com
by Envestis SA
Lugano, Switzerland
Swiss Trade Registry #: CHE-339.253.743

Contact Information for Legal Matters

Questions about the Terms of Service, Privacy Policy, and Cookies Policy should be sent to us at legal@projectmaterials.com

You can request the cancellation of any personal data at any time by sending us an email. Further, you can exercise your rights of complaint, access, rectification, cancellation, portability, limitation of processing, or opposition with the processing of data carried out through cookies by contacting the data controller with a request to the following e-mail address: legal@projectmaterials.com