Disputes Resolution
Buyer and Seller agree on the contract the Arbitrator of possible disputes to ensure quick resolution
Projectmaterials
Parties may decide that Projectmaterials.com will solve possible disputes over the contract with a binding decision.
In this case, Projectmaterials.com will be the only entity that will decide the outcomes of the dispute: refund the Buyer, pay the Seller, pay the Seller + refund the Buyer partly. If Projectmaterials.com is the chosen Arbitrator, disputes are solved in 5 working days after the filing of a dispute.
Projectmaterials
Third-Party Inspector (TPI)
Parties may decide that an Independent Third Party (example SGS, Lloyd’s) will solve possible disputes with a binding decision.
In this case, Projectmaterials.com will nominate, promptly, a reputable Third Party Inspector (TPI) to analyze the evidences submitted by the Buyer and decide about the dispute. The costs of the TPI will be paid by the party that looses the dispute (Buyer or Seller). If a TPI is the chosen Arbitrator, disputes may take longer times to be solved.
Third-Party Inspector
Parties may decide that the Dispute Resolution Center of the International Chamber of Commerce will solve possible disputes with a binding decision.
In this case, Projectmaterials.com will engage the International Chamber of Commerce (ICC) to decide about the dispute. The costs of the ICC will be paid by the party that looses the dispute (Buyer or Seller). If the ICC is the chosen Arbitrator, disputes may take longer times to be solved.
International Chamber of Commerce
Entity nominated by the Parties
Parties may nominate a specific Entity (example a commonly known person or company) to solve possible disputes with a binding decision. The responsible Entity shall be mentioned in the contract (otherwise Projectmaterials.com is the Arbitrator by default).
In this case, Projectmaterials.com will promptly get in touch with the nominated Entity and solicit a dispute resolution. The costs of the nominated Entity, if any, will be borne by the loosing party.
Commonly Trusted Entity
Dispute Process
We aim at solving any dispute between 5 and 30 days max
Buyer Disputes the Delivery
Buyer can raise a dispute by providing evidences
Nominated Arbitrator Decides
The Arbitrator chosen by the parties decides upon dispute
Financial Outcome
1) Buyer is refunded 2) Seller is paid 3) Seller is paid + Buyer refunded partly
When can Buyer Dispute a Delivery?
Buyer can raise valid disputes if Seller fails to comply with critical terms
Quality
Seller delivered products or services of a lower quality than stated in the contract
Quantity
Seller delivered products or services in a lower quantity than stated in the contract
Delivery Date
Seller missed the latest delivery date stated in the contract by more than 10% TTT*
Incoterms
Seller delivered goods in a different location than stated in the contract
Documents
Seller did not deliver all the documentation stated in the contract
* TTT = total trough-put time (example: delivery time 90 days, Buyer can dispute deliveries later than 99 days = 90 + 10% if delays are not caused by the Seller)
